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Louis Spen

Creative Director & Brand Strategist
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The Journal

Thoughts on brand,
design & building things.

Writing on creative direction, strategy, and what it actually takes to build something worth noticing.

Brand Strategy 26 June 2025 3 min read

Most Small businesses are invisible online and they don’t even know it.

You could have the best product in the industry. The friendliest customer service. The most competitive prices. But if nobody can find your business online, none of that matters.

Every single day thousands of potential customers search Google and social media looking for products or services that they are either ready to buy or looking for a solution to their problem. They're actively comparing businesses and making decisions on what product to buy.

The question is: Can they find yours?

For many small businesses the answer is no.

And it's not because they are doing anything wrong. Not because their product or service isn't good enough. They're simply invisible.

A website that hasn't been updated in years. A social media page that hasn't posted in months. No search engine optimisation. No strategy. No consistent online presence.

Meanwhile, competitors who may offer the same or similar services or products are going to appear at the top of search results, showing up in local searches and building trust before a customer has even made contact.

The biggest challenge facing small businesses today isn't creating a better product. It's becoming visible.

The good news is that visibility doesn't require a huge marketing budget or a full-time marketing team. With a simple, consistent approach to social media and SEO, businesses can dramatically increase their online presence, attract the right customers and generate more enquiries without spending thousands on advertising.

So before asking why business is slowing down, ask yourself one question:

If you searched for your own business today, would you actually find it?